Privacy Policy
Effective Date: 1 June 2025
1. Introduction
Attractor Solutions ("we", "us", "our") is a media agency that provides digital marketing and media services. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.
2. What Information We Collect
Information you provide: we may collect details you voluntarily submit, such as your name, email address, phone number, company name, job title, and information shared through forms, email, or direct communication.
Information collected automatically: we may collect IP address, browser/device details, website usage data, and interaction data through tools such as Google Analytics and Meta Pixel.
3. Why We Collect Your Information
We collect personal information to deliver services, respond to enquiries, improve website experience, analyse audience and campaign performance, communicate updates/marketing with consent, and comply with legal obligations.
We do not collect more information than necessary and only use data for clearly defined, lawful purposes.
4. Legal Basis for Collection and Use
We collect and process personal information in compliance with the Privacy Act 1988 (Cth), including with your informed consent, as required to carry out our business functions and activities, and as required or authorised by law.
5. Cookies and Tracking
We use cookies and third-party tools including Google Analytics and Meta Pixel to monitor performance and advertising outcomes.
These services may place cookies and transmit data to servers outside Australia. You can manage cookies through your browser settings.
6. Disclosure of Personal Information
We may disclose personal information to technology providers (hosting/analytics), marketing platforms (such as Google and Meta), legal authorities where required, and other third parties with your explicit consent.
All service providers we engage are expected to follow strict data protection practices.
7. Overseas Data Disclosure
Some technology providers may store data outside Australia. We take reasonable steps to ensure overseas recipients do not breach the Australian Privacy Principles.
8. Data Security
We use administrative, technical, and physical safeguards to protect personal information from loss, misuse, or unauthorised access. While we strive to secure your data, no internet transmission is 100% secure.
9. Access and Correction
You may request access to personal information we hold about you, and request corrections if information is inaccurate, out-of-date, or incomplete.
We aim to respond to requests within 30 days.
10. Your Rights and Complaints
You can withdraw consent to communications or data processing, opt out of marketing, and lodge a complaint with the OAIC if dissatisfied with how your data is handled.
OAIC: www.oaic.gov.au
11. Data Retention
We retain personal data only as long as necessary for the purposes in this policy or to meet legal obligations.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The Effective Date reflects the latest version, and major changes will be notified on our website.
13. Contact Us
For access requests, corrections, unsubscribe requests, or privacy concerns:
Email: melbourne@attractor.com.au
Phone: +61 3 8354 4115
Address: Unit 104, Level 1, 175b Stephen Street, Yarraville VIC 3013, Australia